BCFabricare Association

What is Professional Care And Why is it Essential?

You never get a second chance to make a good first impression." We take it seriously that you permit us the privilege of caring for your garments so that you always make a good first impression.

You may be surprised that keeping your clothes looking good is a lot more than one process. In fact, we employ a number of specialized techniques to impart that "like new" appearance to your garments. Professional cleaning care can be broken down into three categories: dry cleaning, wet cleaning, and laundering.

What about home drycleaning kits?

 Drycleaning & Laundry Institute (DLI), the premier trade association for garment care, found that, in general, home drycleaning kits do not provide complete removal of all types of stains. However, these products can freshen garments by removing odors and imparting a pleasant fragrance.

DLI found that most of the products work well on water-based stains such as cola. Stains that are oil-based (ketchup, lipstick) presented a challenge for the kits. In some cases, these products caused the stain to spread. None of the products removed ground-in soils, which you know as “ring around the collar” or dirty cuffs. Source: www.dlionline.org

What happens if my garment or item is damaged as a result of the drycleaning process?

Imperfect results are a problem for us as drycleaners as well as for you, our customer. Damage that occurs during the drycleaning process may stem from the failure of a component part to be drycleanable or from the circumstances of use.

Determine where the responsibility lies. If the problem arises from a manufacturing defect, take the article back to the retailer for an adjustment or refund. In some cases, the retailer may resist making an adjustment, even if the problem is a manufacturer defect. Ask the retailer for the name of the manufacturer or obtain the RN number which is usually on the care label. Look up the RN number in the Federal Trade Commission’s website for the manufacturer’s name and address. Send the item to the manufacturer via registered mail, return receipt, and include an explanation for the return.

Occasionally, damage done in drycleaning is our responsibility and not the result of preexisting conditions or defects. In such cases, we will settle the claim promptly and fairly, often using the Fair Claims Guide published by the Drycleaning & Laundry Institute.  If there is some doubt about responsibility, we will send the garment to the International Textile Analysis Laboratory to determine the cause of the problem. Source: www.dlionline.org          

Does frequent dry cleaning shorten the life of a garment?

To the contrary, dry cleaning keeps garments looking new, fresh, and crisp. In 100 years of textile research and testing, the Drycleaning & Laundry Institute has never seen any indication of dry cleaning processes "wearing out" fibers or fabrics.

Frequently Asked Questions